Having your car collected

What to expect when you choose our free collection service.

What happens when I agree to have my car collected?

When will you contact me?

What happens when you contact me?

How will you contact me?

When can you collect my car?

Why do you need to see my photo ID?

What is my reference number?

What will happen to my scrap car?

If you still have questions, you can find all of the answers in the following categories:

About your quote Having your car collected Dropping your car off Getting paid Help with the paperwork About CarTakeBack

Alternatively, you can search our website below:

Call us on 0800 825 346 during opening hours.

Standard call rates apply. Mobile costs may vary.

Send an email to info@cartakeback.co.nz or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

During opening hours request a call back by entering your telephone number below.

An operator will call you as soon as they become available.

Chat with us online now.

Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.