Privacy Policy

We are committed to protecting your privacy. Please read our privacy policy carefully so that you can understand how we collect and use the personal information that you provide to us.

Visiting site without disclosing personal information

In general, you can visit our websites without telling us who you are or revealing any information about yourself. If you decide to use the submission system on our websites we will request information from you, such as your name and address.

Control and use of personal information

CarTakeBack controls the personal data collected on our websites. We may use this information to:

  • respond to your queries and requests, including passing such information onto any CarTakeBack scrap car recycling centre to provide you with services, which will comply with all requirements set out in this privacy policy;
  • process any transactions that you may make on the website;
  • keep you informed of our services;
  • market information which we think might be relevant to you. You may unsubscribe from any promotional emails or correspondence we send to you at any time by following the instructions in the email footer or submitting your details to

We do not sell, trade or rent personal information to others. If you object to any of these uses at any time, then please inform us by writing to Privacy Officer, CarTakeBack New Zealand Limited, DLA Piper, Level 4 Deloitte House, 20 Customhouse Quay, Wellington 6011 or email us at

Where your personal information is provided to a CarTakeBack scrap car recycling centre, we will notify you of their contact details.

Storage and security of your personal information

We take all reasonable steps to ensure that all personal information collected is secure and protected against misuse, loss, unauthorised access, modification or disclosure.

However, we cannot guarantee the security of such information. To the fullest extent permitted by law, we disclaim all liability and responsibility for any damages you may suffer due to any loss, unauthorised access, misuse or alteration of any information you submit to this site.

Your personal information is collected by us (refer to our address details set out above) and stored by our parent company ( Limited) on its servers. Limited's address is Bankfield House, Regent Road, Liverpool L20 8RQ, United Kingdom.

Disclosure of your personal information

Except as set out in this privacy policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or lessen a threat to public health or public safety, or the life or health of our users/customers etc.

Browsing patterns and cookies

We also collect information automatically about your visits to our site, such as browsing patterns, but information collected in this way is only used in aggregate form rather than being linked to identifiable individuals.

Cookies are very small text files that a website can send to and store on your hard drive to help tailor and keep records of your visit to the site. If you would like to find out how we use cookies on this website please read our cookies page.

Updating your personal information

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us at the postal or email address set out above.

Other websites

We cannot be responsible for the privacy policies and practices of other websites even if:

  • you accessed the third party website using links from one of our websites; or
  • you linked to one of our websites from a third party website.

We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have any concerns or questions.

Personal information of family and friends

From time to time, this site may ask you to provide personal details of your family or friends, for example, so that we can send them details of our products and services. Before providing such information, please ensure that you have obtained their consent to their personal data being used in this way. We will not use these details in any manner, which is incompatible with this privacy policy.

Changes to this privacy policy

From time to time, we may make changes to this privacy policy. If we make any substantial changes to this privacy policy and the way in which we use your personal data, we will post these changes on this page and will do our best to notify you of any significant changes. Please check our privacy policy on a regular basis.

Governing law

Your use of the site will be governed by New Zealand law and will be deemed to have occurred in New Zealand. If you have any disputes with us over any aspect of the site, then these will be resolved in the New Zealand courts, unless otherwise notified by us.

If you still have questions, you can find all of the answers in the following categories:

About your quote About your Car Having your car collected Dropping your car off Getting paid Help with the paperwork About CarTakeBack

Alternatively, you can search our website below:

Call Us

0800 825 346 during opening hours.

Standard call rates apply. Mobile costs may vary.

Get a Call Back

During opening hours request a call back by entering your telephone number below.
An operator will call you as soon as they become available.

Send an email to or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

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Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.